We deliver nationwide within South Africa via PUDO, using both locker-to-locker and door-to-door delivery options. Delivery typically takes 2–5 business days from dispatch, depending on your selected locker or address and PUDO's operational capacity in your area.
Orders over R750 qualify for free shipping. Orders under R750 incur a flat delivery fee of R75, calculated automatically at checkout.
You will receive an email confirmation once your order has shipped, along with your PUDO collection or tracking details.
Orders are typically packed and handed over to PUDO within 1–2 business days of payment being confirmed. Orders placed on weekends or public holidays are processed on the next business day. During high-demand periods (such as sales or holiday seasons), processing times may be slightly longer — we will communicate any significant delays where possible.
If your order has not arrived within 10 business days of dispatch, please contact us with your order number so we can investigate with PUDO on your behalf. We are unable to process a refund or replacement for a "lost" order until PUDO's own investigation into the delivery has concluded, which may take up to 14 business days.
Once an order has been placed and payment confirmed, we begin processing it promptly, so we cannot guarantee that a cancellation request will be actioned before the order is packed and handed to PUDO. If you wish to cancel an order, contact us as soon as possible. If the order has already been dispatched, our standard Returns process (Section 5) will apply instead.
We want you to love your Pretty as Pie products. If you change your mind, you may return unused, unopened, and resealable items within 14 days of delivery for a refund or exchange, subject to the conditions below.
To be eligible for a return:
To start a return, get in touch via our contact page with your order number and the reason for return. We will guide you through the next steps, including where to send the item.
For health, safety, and hygiene reasons, the following items cannot be returned or exchanged once opened or used, except where the item is faulty or defective:
This does not affect your rights under the Consumer Protection Act 68 of 2008 in respect of goods that are defective, unsafe, or not fit for their intended purpose.
Once we receive and inspect your returned item, we will notify you of the outcome of your return. If approved, your refund will be processed back to your original payment method via Yoco within 7–10 business days. Please note that your bank or card issuer may take additional time to reflect the refund in your account, which is outside of our control.
Where a return does not meet the conditions in Section 5 (for example, the item has been opened, used, or falls under Section 6), we reserve the right to decline the refund and return the item to you at your cost.
If you'd like to exchange an eligible item for a different product, shade, or size, please indicate this when requesting your return authorisation. Exchanges are subject to stock availability at the time your returned item is received and inspected. If the requested replacement is unavailable, we will offer a refund instead.
If your order arrives damaged, faulty, or you've received the wrong item, please contact us within 48 hours of delivery with your order number and a photo of the item received. We will arrange a replacement, exchange, or full refund (including original delivery costs) at no cost to you, as required under the Consumer Protection Act.
At this time, we ship within South Africa only. We do not currently offer international shipping, but this is something we are exploring for the future. Please check back or contact us if you have a specific request.
If you have any questions about shipping, returns, or a specific order, please get in touch or email us at prettyaspie1@gmail.com with your order number.