These Terms & Conditions ("Terms") govern your access to and use of the Pretty as Pie website (prettyaspie.com) and any purchase you make from us. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website or purchase our products.
These Terms should be read together with our Privacy Policy and Shipping & Returns Policy, which form part of the agreement between you and us.
Our website and products are intended for use by individuals who are 18 years of age or older, or who have the consent of a parent or legal guardian. By placing an order, you confirm that you meet this requirement.
We make every reasonable effort to accurately describe our products, including images, ingredients, and descriptions. However, we do not warrant that product descriptions, photographs, or other content on our website are entirely accurate, complete, or error-free. Colours and finishes may appear slightly different due to screen display settings.
We reserve the right to discontinue any product, or to change specifications, formulations, or packaging at any time without prior notice.
All prices are listed in South African Rand (ZAR) and are inclusive of VAT where applicable. While we make every effort to ensure prices displayed on our website are accurate, errors may occasionally occur (for example, due to a technical or human error).
If we discover a pricing error on an order you have placed, we will contact you before processing the order to give you the option of confirming the order at the correct price, or cancelling it with a full refund. We reserve the right to refuse or cancel any order affected by a pricing error, whether or not the order has been confirmed and payment received.
Your order constitutes an offer to purchase products from us. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order, at our sole discretion, including in cases of:
Where we cancel an order after payment has been taken, we will issue a full refund to your original payment method.
Payment for all orders is processed securely through Yoco. By placing an order, you represent and warrant that you are authorised to use the payment method provided. Full payment is required before an order is processed and dispatched — we do not offer partial payment, layby, or "buy now, pay later" facilities at this time.
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorised use of your account. We are not liable for any loss arising from your failure to keep your account credentials secure.
When using our website, you agree not to:
We reserve the right to suspend or terminate your access to our website or refuse to process your order if we reasonably believe you have violated these Terms.
All content on our website — including but not limited to text, graphics, logos, product photography, and the "Pretty as Pie" name and branding — is the property of Pretty as Pie or its licensors and is protected by South African and international copyright and trademark law. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.
If we enable customer reviews, comments, or other user-submitted content on our website, you agree that any content you submit will not be false, misleading, defamatory, obscene, or infringe on the rights of any third party. By submitting content, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content in connection with our business. We reserve the right to remove any user content at our sole discretion.
To the fullest extent permitted by South African law:
Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under South African law, including your rights under the Consumer Protection Act in respect of defective, unsafe, or unfit-for-purpose goods.
You agree to indemnify and hold Pretty as Pie, its owners, employees, and agents harmless from any claim, loss, liability, or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of our website, or your violation of any law or the rights of a third party.
We aim to keep our website available and functioning correctly at all times, but we do not guarantee uninterrupted access. We may suspend, restrict, or withdraw access to all or part of our website for business or operational reasons, including maintenance, updates, or circumstances beyond our control, without prior notice.
Our website may contain links to third-party websites or rely on third-party services (such as Yoco for payments, PUDO for delivery, and Google Firebase for hosting). We do not control and are not responsible for the content, policies, or practices of any third-party website or service. Your use of any third-party website or service is subject to that party's own terms and privacy policy.
We may suspend or terminate your access to our website or any account you hold with us, without notice, if we reasonably believe you have violated these Terms or engaged in fraudulent, abusive, or unlawful conduct. Sections of these Terms that by their nature should survive termination (including Intellectual Property, Limitation of Liability, and Indemnity) will remain in effect.
These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from these Terms or your use of our website shall first be attempted to be resolved informally by contacting us directly. If a dispute cannot be resolved informally, it shall be subject to the exclusive jurisdiction of the South African courts, without prejudice to any right you may have to refer a matter to the National Consumer Commission or another applicable regulatory body under the Consumer Protection Act.
We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or for other reasons. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website following any changes constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.
If you have any questions about these Terms & Conditions, please get in touch or email us at prettyaspie1@gmail.com.